Sometimes, it looks like no coupons are available. In this case, you can check the following:

1. Are you meeting the minimum spending requirement? If not, you could add more products to your cart.
2. Is your coupon still valid? If the coupon is expired, you can't use it on your order.
3.The coupon receive limit has been reached.
4. The coupon usage limit has been reached.
5.The items in your cart cannot be used with the coupon. Some coupons are restricted to specified products, categories or promotion pages.
6. The coupon code has been incorrectly entered.

Please contact us and provide the correct email address you’d like to use. If you know the email you used when placing the order, please share that as well. If not, your order number or the name and shipping address will help us locate your order. We’ll update your email and confirm once it’s done.

Yes! We offer a Mystery Pack — a fun and affordable way to try our pouch underwear.

You’ll receive one surprise pair, randomly selected from our collection. It’s a great way to test the comfort and fit before committing to a multi-pack.

Simply place your underwear order by selecting any available color combination.

Then:
1. Leave a note in the cart with your preferred colors, or
2. Contact us after placing the order.

We will send you the exact colors you requested.

No, you don’t need to register before placing an order.

After placing an order, you can log into our website using the email you used at checkout to view your order history and tracking — no password required.

Yes, we can provide an invoice for your order.

Please start a chat and share your order number or the email you used to place the order. We’ll send the invoice to you shortly.

Store credit is linked to the email you used when placing your order.

At checkout, log in with that email — you’ll see the option to apply your store credit toward your purchase.

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your payment details are safe with us.

1. Paying with Credit or Debit cards
2. Paying with Paypal
3. Paying with Apple Pay, Shop Pay and Google Pay

There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.

If your card information appears correct, it is best for you to contact the card issuer to request more information and accept the charges.

We are happy to offer the following alternative payment options: PayPal, Apple Pay, Google Pay...